Identifying the problem
Before introducing Work Wallet, site management processes relied on paper-based audit forms, delayed issue reporting, and manual lone working checks. Toolbox talks and site briefings were often recorded inconsistently across teams. These inefficiencies led to time loss, data duplication, and limited visibility of safety performance.
Finding the Solution
Mitsubishi Electric adopted Work Wallet to centralise and digitalise all front-line SHEQ activity across installation and maintenance projects. Now, everything from audits and inspections to incident reporting, lone working, and briefings is managed within one connected platform.
Delivering the Outcome
Real-Time Audits and Inspections
Engineers and supervisors now complete audits and safety inspections directly from their mobile devices, even offline. Audit templates are standardised, covering site conditions, welfare, PPE, environmental, and quality checks. All results are instantly uploaded and visible across all regions, with automatic follow-up actions for non-conformances.
Key Benefits:
- Instant upload and visibility of results across all regions.
- Automatic corrective action tracking.
- Real-time dashboards for SHEQ management.
- Trend data integrated with ISO compliance reviews.
Instant Issue Reporting and Corrective Actions
Staff and subcontractors can now report incidents, near misses, and hazards via the incident reporting module of the app within seconds. Photos, GPS data, and descriptions are uploaded directly from the site. Alerts are automatically sent to the SHEQ team, who categorise severity and assign corrective actions tracked to closure.
Key Benefits:
- Improved near-miss engagement.
- Reduced reporting lag from hours to minutes.
- Closed-loop action management for ISO 45001 compliance.
- Accurate data for monthly KPI reporting.
Enhanced Lone Working Safety
Given the division’s operational model – maintenance engineers often working alone in lift shafts, basements, or plant rooms – lone working control was a key focus. Work Wallet provides manual site check-in and now automatic checking out with timestamps and GPS location, welfare check prompts, and emergency alerts for inactivity or overdue sign-off.
Key Benefits:
- Real-time visibility of lone worker welfare.
- Full compliance with ISO 45001:2018.
- Enhanced safety assurance for staff and supervisors.
Digital Briefings and Toolbox Talks
Supervisors deliver toolbox talks and pre-start briefings digitally, capturing attendance electronically and storing briefing content centrally. This ensures consistent safety messaging and verifiable attendance across all teams.
Key Benefits:
- Consistent communication across all projects.
- Automated record-keeping for audits.
- Elimination of paper-based briefing sheets.
- Quick onboarding for new engineers.
Results and Measured Benefits
- 70% reduction in administrative time
- 100% traceable audit and issue data
- Stronger lone working compliance
- Enhanced proactive safety culture
- Increased near-miss engagement and reporting
