Identifying the problem
Most people never stop to think about the work behind the scenes that makes the events they experience successful. But Encore knows that the small details matter – and that includes health and safety.
Whether rigging lights at height, installing complex electrics, heavy lifting, or managing access, there are hundreds of things to think about at each event – and Encore manages thousands of events every year.
Previously it delivered its health and safety needs using a combination of spreadsheets and paperwork, but this took too long. It needed a simple system that would make managing safety easier and speed up the process, to leave more time to focus on the overall event experience.
Finding the Solution
Encore originally wanted a digital system that could deliver risk assessments and method statements more effectively, simplifying their creation and communication – because existing manual processes and endless paperwork were stopping it from achieving more.
This would then free up time to focus on other important issues that would ultimately help it deliver better events. After reviewing the market for nearly two years, it settled on Work Wallet as its provider of choice, adopting its award-winning and easy-to-use digital safety tools.
Delivering the Outcome
Work Wallet’s flexible modular software provides all the features Encore needs to manage safety effectively, in the office or on the move. It has helped them to go paperless, save time, reduce management costs, and to be more productive – with the end result that they can more easily provide unforgettable end-point experiences for customers and consumers.
Staff at all levels of the business are now better informed about and protected from risks at venues. Now, having been impressed by how much simpler the risk assessments feature was making the working lives of its staff, Encore has begun to use other features too – in particular, the asset inspections module which helps them keep track of key equipment and maintenance schedules.